At the Higher Colleges of Technology, we embrace a “Human-First” approach, where excellence starts by listening to customers and designing services focused on their needs and preferences. We continuously strive to deliver proactive, integrated, and digital government services that meet customer satisfaction and surpass their expectations, aligning with the UAE government’s promises for the future.

OUR COMMITMENT TO YOU

1. Provide Digital and Proactive Services:

We offer 100% digital services whenever possible, designed to be proactive and suit your future lifestyle.

2. Protect Data and Privacy:

We guarantee the protection of your data and share it only through secure channels that maintain your privacy.

3. Listen carefully to the customer:

We accept your comments and suggestions, review them openly, and publish the measurement results to ensure the continuous development of our services based on your feedback.

4. Value-added services:

We provide high-quality services that reduce your effort and costs, while improving the overall quality of our work.

5. Designed services with your input:

We collaborate with you to design services that meet your needs and surpass your expectations.

6. Seamless and connected experience:

We focus on providing seamless and connected services promptly, sometimes even before requests.

7. One-time information request:

We ensure that we only ask for your information once, as it will be reused efficiently internally.

8. Unified and consistent service channels:

We provide multiple, integrated and seamless channels through a unified front, ensuring a comfortable and straightforward experience.

YOUR COMMITMENT TO US

• Appreciating the efforts of our employees.
• Report your data updates as soon as possible.
• Cooperating with our teams by responding to the call centre inquiries promptly.
• Clarifying your comments thoroughly to ensure perfect service.

COMMUNICATION CHANNELS

• Student Feedback system through the internal portal and the smart application.
• Unfied service centre (800-OneHCT) via phone, email, live chat, or WhatsApp.
• “Contact US” service through the official website.

SERVICE STANDARDS

• We are committed to responding quickly to inquiries via our call centre and within 24 hours to emails.
• Address complaints within five working days, and we will notify you if more time is required.

Our objective is to exceed your expectations. You’re partners in this journey. We grow with you; we succeed with your trust.