Search In:

Accessibility Options

Night Reading
Listen to Page
Rest all Settings Reset

Customer Service Charter

Welcome to the Campus of Tomorrow.

The Higher Colleges of Technology (HCT) is committed to consistently providing high-quality and outstanding service excellence that attains your wellbeing and exceeds your expectations. This charter manifests values and practices that enable us to set our service excellence benchmarks and actively engage with you in a meaningful way.



  • Attending to you with diligence and treating you with respect and due attention.
  • Providing you with high-quality service and fair & equal treatment.
  • Meeting your needs with professionalism through courteous, well-trained and qualified staff.
  • Responding to your requirements and needs without unreasonable delay and using all possible efforts to meet them promptly.
  • Keeping you fully and clearly informed about HCT’s services, their requirements, and the time required for their delivery.
  • Working on simplifying procedures and reducing service delivery times in order to improve the quality and speed of HCT’s services.
  • Working on delivering services and providing information through various channels at the times that suit them as much as possible.
  • Welcoming your feedback, suggestions and impressions about HCT’s services through several channels and giving you the opportunity to participate in the development of HCT’s services.


  • Appreciating the efforts of HCT employees in serving them and treating the employees with respect.
  • Providing HCT with all required documents, information and data at the time of submitting any requests or applications so that they can be attended to promptly.
  • Ensuring that all required documents, information and data are provided fully and accurately in order to have the request or application completed.
  • Informing HCT of errors or of any change they wish to be made on their information or data as soon as possible.
  • Informing HCT of any change to personal details, such as change of address, contact details, or information related to the request completion procedures.
  • Being cooperative, truthful and accurate in answering any inquiries made by HCT employees.
  • Understanding all HCT academic and administrative policies and procedures

HCT continuously seeks to enhance your experience through an engaging and proactive approach. You are welcome to contact and communicate with HCT to give feedback, comments, and suggestions through our 12 communication channels on the Contact Us page.


Dear HCT Valued Customers

At HCT, we are firmly committed and dedicated to providing the very best possible of our services to you, whether you are a student, parent, corporate partner, vendor or government department. HCT’s Strategic Values are intrinsically based upon our laser-focus approach to optimized customer service and integrity and the provision of high-quality educational services. Therefore, our duty to all our customers is to continue devoting our efforts and manpower to meet your needs professionally, ethically, and transparently. In return, we encourage you to cooperate with and assist our staff and faculty to ensure they can serve you accordingly to provide you with the desired result.