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e-consultation

Previous Consultations

Opening Date :2021-10-03 - Closing Date :2021-10-10

Subject of consultation

The HCT annually celebrates the graduations of new batches of students in each Emirate. Due to the COVID-19 pandemic, the HCT celebrated the virtual graduation ceremonies of the 2019 and 2020 classes. Today, with the gradual recovery from COVID-19, HCT seeks the opinions of its potential graduates to ascertain their preferences for the 2021 graduation ceremonies

Objective

 The HCT launched this consultation to ascertain whether its graduates prefer their graduation ceremonies to be "in-person" or "virtual". If they wish to attend the ceremonies "in-person", the consultation seeks to explore whether they prefer the ceremonies to be held at their campuses or at the Expo 2020 site

e-decision-making

The HCT will analyze the questionnaire data and prepare a report of its results, and then present the results to the senior management to take the appropriate decision regarding the graduation ceremonies for the classes of 2021

The survey results were obtained from more than 90% of graduates polled about the issue of a live graduation ceremony. More than 87% of the graduates voted for holding the ceremony at the Expo 2020 venues

The survey results has been shared with the higher management and will be taken into consideration while planning for the graduation ceremony

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Opening Date :2021-03-22 - Closing Date :2021-03-25

Subject of Consultation

The HCT has developed a new MyHCT App, aimed at facilitating students' access to its e-services, which is more effective, efficient and responsive to their needs. HCT distributed an e-questionnaire to measure the percentage of students who downloaded the App and their satisfaction with its design, use and effectiveness

Objective

Through this consultation, the HCT aims to obtain information about the number of students who have downloaded the App and their satisfaction with its overall layout and design; ease of use and access to services; and its effectiveness and responsiveness. Students were also asked to provide their comments and suggestions for the App's improvement

e-decision-making

The questionnaire results will be reviewed, and appropriate actions will be taken based on the overall results of student satisfaction with the App in terms of its design, ease of use and access to services, and its effectiveness and responsiveness


The questionnaire results were very positive, with 97% of the participants confirming they had downloaded the new App. The questionnaire also found a high rate of student satisfaction with the App's layout and design; ease of use and access to services; and its effectiveness and responsiveness, as shown in the attached report

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Opening Date :2020-09-29 - Closing Date :2020-10-17


Subject of Consultation

The HCT will implement its first interactive lab under the supervision of the HCT Communications Department and with the participation of various student categories. Through this interactive lab, challenges facing the Higher Colleges of Technology will be presented and participants will be encouraged to present their ideas and proposals that could contribute to addressing this challenge. The process will be concluded by selecting the winning feasible idea

 

The main interactive lab question will be “What is the best way to communicate to students the news, latest updates and any important information


The process will begin with the presentation of HCT’s efforts in utilizing multiple channels to communicate information to students, e.g. social media, email, student portal, website, and electronic app, in order to ensure that information will reach the largest category of students. In view of the keenness of the HCT Communications Department to keep abreast of all the developments in both the internal and external media, the Department will implement the interactive lab to listen to students’ innovative ideas and adopt the proposals that can be directly implemented

 

The next stage will focus on generating ideas, where the participants will enter all their ideas in their phones and smart devices that are automatically connected to the interactive lab, and all the ideas will instantly appear on the screen without any reference to the idea owners

Subsequently, voting begins to select the best ideas in two phases. The first phase includes the selection of the top five ideas, and the second phase includes the selection of the winning idea out of the shortlisted five ideas

 

Aim of Consultation

The aim of the HCT Communications Department is to listen to students’ ideas about the best ways to communicate to them the news and updates they are interested in, and to adopt any new and innovative ways to achieve this goal, in addition to stimulating idea generation to propose radical solutions in a new, innovative and immediate manner

 

E-Decision

The HCT Communications Department will represent the Higher Colleges of Technology in studying all the presented ideas with a focus on the development of the winning idea so as to ensure optimal and prompt implementation

Expected results of the consultation

 

More than 20 students participated in the interactive lab, where they proposed a range of innovative ideas to be implemented by HCT. The winning idea involved adapting HCTs e-application by adding interactive features, which provide students with the latest developments in HCT, as well as providing alerts on academic issues, and ensuring the interactive application is synched with HCT corporate website in order to improve the user experience

The winning idea was presented to the relevant HCT department for consideration and implementation prior to the end of the 2020-2021 academic year

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Opening Date :2020-05-03 - Closing Date :2020-06-01

Subject of consultation

The HCT provides many diverse services for its students, including academic services, employability, IT, student services, or even library services. The HCT is working on service automation to provide easy access to these services in the fastest and easiest possible manner. To achieve this, the HCT launched this e-questionnaire to measure the extent of awareness and satisfaction of the target category with these services

Aim of Consultation

To get feedback on the extent of awareness and satisfaction of students in all HCT’s 16 campuses with the available automated and un-automated services in order to ensure services development and achieve 100% student awareness and satisfaction.

E-decisions

The HCT will monitor the results of the consultation and the extent of students’ awareness of the available services. Furthermore, the HCT will examine the results and proposals in order to ensure services development and automation to increase students’ awareness and increase the percentage of use of services, in addition to services improvement, in order to achieve clients’ satisfaction and happiness


 


Based on the results of the consultation, the HCT proceeded to use all the internal and external communication channels to introduce all the services and focus on increasing awareness of the methods of use of automated services.  The approved innovative mechanisms include the "Help Videos" whose content will be based on the students' frequently asked questions about a specific service, where their peers will record videos to give a detailed explanation on the methods of services use. These videos will be shared on the HCT official Youtube channel


In addition, the results of the consultation were shared with all the relevant departments with the aim of improving users' experience and ensuring easy and quick access to the required services

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Opening Date :2021-03-22 - Closing Date :2021-03-25


Subject of consultation

The HCT is committed to diversifying its communication channels for its students, to ensure they receive information clearly, quickly and effectively and, at the same time, seeking to reduce the number of daily notifications and messages. To achieve this goal, the HCT distributed a questionnaire to measure students' satisfaction with HCT's communication tools and mechanisms

Objective

Through this consultation, the HCT aims to measure students' satisfaction with the quality, clarity and number of daily notifications and messages they receive. In addition, HCT seeks to learn their preferred communication channels and give them the opportunity to share any comments or suggestions with the HCT Communication Department, for the purpose of improvement and development of the services


e-decision-making

e-questionnaire results on the students' preferred communication channels will be reviewed, and the students' satisfaction levels with the clarity of messages, and the number of notifications, will be assessed.  Communication channels will be modified based on the students' feedback and recommendations. 

Based on the summary of the e-questionnaire results, it has been found that students' preferred communication channels are emails, social media platforms and notifications. The student satisfaction rate with the level of clarity of messages, and the number of notifications, was very good, as shown in the attached report

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Opening Date :2020-03-04 - Closing Date :2020-03-05

:Subject of consultation

The Higher Colleges of Technology (HCT) launched an e-questionnaire to measure faculty satisfaction and interaction with the transformation to the online remote learning system, due to the Coronavirus (COVID-19) pandemic. The project was to ascertain the faculty members’ satisfaction rates with this experience, in general, as well as the online learning platform. The survey was also created to compare standard, or traditional education methods and online remote learning, and the challenges raised by the latter
 

:Objective

To evaluate the pilot phase of online remote learning implemented on two consecutive days (March 4-5, 2020) prior to its actual implementation on March 8, 2020. The aim was to ensure faculty members’ readiness to teach online classes with high efficiency levels, and to support students in overcoming any challenges with the new delivery method

The questionnaire was analyzed to support the decision-making process in the actual implementation phase (Mach 8, 2020 and onwards) and to ensure that it met faculty needs. The findings showed high faculty satisfaction rates with the online learning experience, with faculty members providing over 3,000 online classes in the pilot phase (March 4-5). In addition, both faculty members and students demonstrated their strong commitment to daily online class attendances, while faculty members were very pleased with the performance of HCT's Blackboard learning platform and recommended that more faculty PD sessions should be provided to enable them to leverage education technology more
effectively

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Opening Date :2020-03-04 - Closing Date :2020-03-05

:Subject of consultation

The Higher Colleges of Technology (HCT) launched an e-questionnaire to ascertain its students’ levels of satisfaction and interaction with the transformation to the online remote learning system, due to the Coronavirus (COVID-19) pandemic. It sought to ascertain the rates of student satisfaction with this experience, in general, and the new online learning platform, as well as comparing standard, or traditional education methods and online remote learning, and the challenges raised by the latte
 

:Objective

To evaluate the pilot phase of online remote learning implemented on two consecutive days (March 4-5, 2020) prior to actual implementation on March 8, 2020. The aim was to ensure student readiness with the new learning method, so as to overcome any potential challenges

The questionnaire was analyzed to support the decision-making process in the actual implementation phase (Mach 8, 2020 and onwards) and ensure that it met students' needs. The findings showed high student satisfaction rates with the online learning experience, as well as high attendance rates for the online classes. Considering HCT is a leading provider of applied education, the survey results also highlighted the importance of preparedness to deliver applied learning courses, which require the
provision of simulation systems, videos and virtual laboratories

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Opening Date :2020-03-21 - Closing Date :2020-03-23

:Subject of consultation

The Higher Colleges of Technology’s Communication Department launched an e-questionnaire aimed at measuring student satisfaction with the HCT’s ”Direct from Our Students” initiative. This initiative was operated for one year on HCT’s official Instagram account, whereby student-taken photos and videos of students’ daily on-and-off campus events and activities were posted 

:Objective

The ”Direct from Our Students” initiative aims to portray a real-life, daily image of HCT student life, through the perspective or “lens” of students. It highlights students’ skills and engagement inside and outside the HCT community, and also develops students’ skills as media reporters, participating in building a positive image of their lives at HCT and in their local communities. This e-questionnaire was created to ascertain students’ opinions on the initiative after one year of its implementation, and to obtain their views and suggestions for its improvement in order to build a system-wide media ambassador team

Following the analysis of the questionnaire, we found high student interaction and satisfaction rates with the initiative, which were expressed through their opinions and high daily and weekly interactions. Based on these results, plans are being implemented to further develop the "Direct from Our Students" initiative and build a database for talented students who are interested in becoming media ambassadors in each HCT campus

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Current Consultations

Opening Date :2021-09-14 - Closing Date :2022-08-31

:Subject of consultation

The HCT receives many messages on its various social media channels, particularly Twitter and Instagram. All messages are responded to in less than 10 hours from receipt, during weekdays and public holidays. To ensure the quality of its services, HCT launched an e-questionnaire to measure customer satisfaction with the speed and effectiveness of responses to direct messages on its social media channels

 

:Objective

Through this consultation, HCT aims to evaluate the speed and effectiveness of the HCT team's responses to direct messages on its various social media channels. This will ensure continual development of our services and communication tools, to meet the needs and expectations of all customer groups

 

:e-decision-making

The direct message response mechanism will be evaluated in terms of speed and effectiveness, based on the customer feedback. The e-questionnaire results will be shared with the senior management and the relevant departments. Based on the consultation results and management directives, an action plan will be prepared to develop and improve the service

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Planned Consultations