e-consultation
Previous Consultations
Opening Date :2024-10-15 - Closing Date :2025-02-15
Subject of the Consultation:
The Communication Department at HCT has launched a survey to gauge graduates' satisfaction with the organization of the 2024 graduation ceremonies, focusing on the ease of registration and interaction through the accompanying media channels.
Objective of the Consultation:
HCT annually evaluates graduates' satisfaction with the graduation ceremonies to improve and develop future events. The aim is also to identify the preferred communication channels for graduates to stay in touch with them in the future.
E-Decision Making:
Sharing the results with the Graduation Ceremony Organizing Committee to enhance future graduation ceremonies.
Consultation Outcome
As part of the
graduation season, feedback was gathered from the target audience-our
graduates-on their overall experience with the graduation ceremonies. A total
of 349 graduates from various Emirates, including Abu Dhabi, Al Ain, Dubai,
Sharjah, Fujairah, and Ras Al Khaimah, participated in the consultation.
The results revealed a
high level of satisfaction across several key areas, including communication by
the campuses, engagement through
social media platforms, and media coverage of the ceremonies. Graduates also
expressed clear preferences regarding internal communication channels and
social media platforms. Key findings are outlined below:
Overall Experience:
Approximately 93% of respondents reported high satisfaction with the graduation
ceremonies, with responses ranging from "very satisfied" to
"satisfied."
Social Media
Engagement: 90% of graduates expressed satisfaction with the level of
interaction on social media during the graduation season, with over 64% rating
it as "excellent."
Registration Process
via MyHCT App: 97% of participants rated the ease of registration for the
graduation ceremony positively, with responses ranging from "very
easy" to "average."
Preferred Social Media
Platforms: When asked about their preferred platforms for following graduation
coverage, graduates ranked college channels as follows: 36% preferred Instagram, 27% TikTok, 13% YouTube,
5% LinkedIn, and 2% X. Other channels also received positive mentions,
including UAE Barq (11%), Abu
Dhabi News Network (2.5%), and Fursan Al Emarat (1.4%).
Internal Communication
Channels: 79% of respondents found the internal communication effective in
providing the necessary graduation-related information. The most preferred
channels, in order, were: email, WhatsApp, the MyHCT app, followed by phone
calls and SMS.
Media Coverage: Over
87% of participants expressed complete satisfaction with the media coverage of
the graduation ceremonies.
Recommendations
Based on the consultation results, several key recommendations have been identified
Enhancing MyHCT App: Given its strong preference among students, the MyHCT app should continue to be developed and enriched with additional student services
Prioritizing Email and WhatsApp: Email remains the top internal communication channel for students, especially for important updates. It is recommended to prioritize email and complement it with WhatsApp messaging
Improving Clarity of Communication: While 79% indicated that communication was clear, it is important to further analyze why some students did not fully understand certain information, which may relate to the type or format of the content
Strengthening Social Media Presence: Instagram and TikTok emerged as the most preferred platforms for following events. Therefore, it is essential to enhance content and engagement on these channels, ensuring greater student involvement and visibility
Download Outcome DocumentOpening Date :2025-02-03 - Closing Date :2025-03-03
Subject of the Consultation:
Measuring Training Needs for Unified Service Center Staff Post-Development Phase for development purposes
Objective of the Consultation:
The Communication Department, responsible for supervising and monitoring the performance of the Unified Service Center at HCT, is committed to continuous evaluation and development of services and staff. This is based on ongoing updates aimed at improving performance quality and supporting staff in facing challenges and successfully handling efforts to improve and develop services and work mechanisms.
E-Decision Making:
Based on the survey results, an annual training plan for staff will be developed according to their actual needs, and the required budget will be determined according to the annual work plan.
Consultation Result
The consultation on OneHCT staff professional training and
development was conducted over a period of five working days, during which
feedback was gathered from all 27 Customer Service staff members working at the
OneHCT Service Center.
The results reflected a high level of engagement and
satisfaction across various aspects of the consultation. Notably, 93% of the
target group expressed a strong interest in ongoing training opportunities,
highlighting the positive impact such initiatives have on their performance and
confidence in communicating with customers-ultimately contributing to improved
customer satisfaction ratings.
Respondents indicated a clear preference for holding
training sessions on Wednesdays, and the majority favored in-person and hybrid training
over virtual formats.
When asked about their confidence in handling various
services, staff reported a strong ability to respond to inquiries related to HCT
e-credentials issuance (85%) and official document request services (81%).
However, library services were identified as an area requiring additional
training and support.
Recommendations
The survey results were thoroughly analyzed and used to inform the development of the annual training plan, with the following considerations
Scheduling training sessions on Wednesdays and Thursdays
whenever possible.
Adopting a delivery format that prioritizes in-person
workshops, or a hybrid approach (combining in-person and virtual sessions)
depending on the nature of the training content.
Setting training priorities based on the actual needs
identified by staff.
Opening Date :2025-05-01 - Closing Date :2025-05-15
Subject of the Consultation:
Discussing how to enhance students' use of internal communication channels when facing any challenges.
Objective of the Consultation:
The Communication Department at HCT is keen on surveying students' opinions and monitoring their interactions on the college's communication channels, as well as encouraging them to use these channels for their various needs. However, some still resort to external communication tools or use official communication channels ineffectively or incorrectly. There was a need to understand the reasons for this to improve and develop. A digital public session will be organized for students to gather their opinions.
E-Decision Making:
Based on the digital session, it is expected to identify the reasons and raise recommendations for improvement.
Opening Date :2024-08-31 - Closing Date :2024-09-01
Subject of Consultation:
Proposing
Services to be Added to the Higher Colleges of Technology (HCT) Mobile
Application.
The
Communication Department at HCT has launched a survey titled "Services You
Prefer to Add to the Electronic Application" to measure the needs of users
for services that should be added to the HCT mobile application. This survey
was conducted through the story feature on HCT's Instagram account.
Objective of the Consultation:
The consultation aims to identify the services that users prefer to be added to the HCT application.
Text of the Consultation: "Services you prefer to add to the MyHCT electronic application."
Electronic Decision Making:
The
Communication Department analyzed the consultation results and prepared a
comprehensive report on the findings and suggestions to enhance the user
journey with the HCT electronic application.
Result of the Consultation:
Opinions were surveyed for a full day, and the results showed good engagement with 68 suggestions, including 30 repeated suggestions such as adding student ID to the phone wallet, changing the user picture through the application, using Google Maps to locate lecture halls, and activating notification mechanisms for lecture schedules.
Recommendations:
- The
survey revealed that the mobile application is used regularly by the
target groups, necessitating the development of available services.
- A
final report on the results of the electronic consultation will be
submitted to the senior management to support decision-making.
Opening Date :2024-06-20 - Closing Date :2024-06-21
Subject of the Consultation:
Based on government directives to implement the "Zero Bureaucracy" to enhance performance and efficiency in services, HCT formed a specialized committee to monitor the implementation of the "Zero Bureaucracy" .A Workshop was held with the participation of students and staff to identify the first phase of services that can be zeroed and future proposals.
Objective of the Consultation:
A workshop was conducted involving teams of students and staff, where the concept and nature of the "Zero Bureaucracy" were explained. Participants were then guided to discuss services that can be zeroed at the level of employee affairs and student services. Participants considered that linking with various government entities in the country would enhance efforts to zero services and expedite their completion.
E-Decision Making:
All suggestions collected from various participants will be gathered, analyzed, and discussed to determine HCT's goals during the initial phases of implementing "Zero Bureaucracy". These workshops will be held periodically in different colleges.
Result:
More than 40 participants took place in the arranged workshop.
Based on the committee's work and workshops, the first phase of "Bureaucracy Zeroing" was implemented, focusing on services related to human resources and employee affairs (employee category), and some academic services related to students such as (pre-registration for courses for first-year students) in addition to student affairs services (self-services) which were made available through WhatsApp.
Opening Date :2024-02-01 - Closing Date :2024-03-01
Subject of the Consultation:
The Student Life Department
launches an annual survey in conjunction with awareness workshops on
cybercrimes and social media ethics to measure students' awareness of these
laws and their future awareness needs.
Objective of the Consultation:
HCT annually organizes, in
collaboration with the "Al-Ameen" service, a series of awareness
workshops across all campuses to educate about cybercrimes and social media
ethics. The aim is to ensure students are aware of the laws and protect them
from legal accountability. The survey is conducted after each workshop
targeting attending students, covering the laws in force in the country and the
regulations applied in HCT according to the Student Charter.
E-Decision Making:
The consultation will be open for student
participation during the first quarter of 2024. The Communication Department at
HCT will then analyze the consultation results and share the results with the
top management for their guidance.
Results:
Over 200 students from those who attended the workshop participated in the survey. The survey revealed the
need for more awareness sessions, as this was among the suggestions in the
survey. It was decided to:
- Continue conducting the workshops annually and hold more than
one session at each campus to ensure a larger number of students benefit.
- Create a charter based on the awareness workshops, where
students commit to adhering to the laws based on their knowledge.
- Implement further updates to the Student Charter to enhance awareness and ensure its content is easily accessible to students.
Opening Date :2023-11-30 - Closing Date :2024-03-30
Subject of Consultation:
The Higher Colleges of Technology (HCT) have
launched a survey to measure students' awareness of regulations and laws
related to student behavior in general, especially in responsibly navigating
social media.
Objective:
The
purpose of launching this survey is to measure HCT students' awareness of
regulations and laws related to student behavior in general, with a focus on
assessing their awareness of the "Student Code of Conduct". Additionally,
it aims to determine their awareness of responsibly handling social media. This
is done in order to take proactive and corrective actions to increase awareness
through internal and external communication channels, if necessary, and to
ensure that the targeted audience is well-informed about internal regulations
and the laws of the United Arab Emirates related to cybercrime.
e- Decision making:
Participation in the survey
will be open to students from November 2023 to March 2024. Subsequently, the HCT
Communications Department will analyze the survey results and prepare a
marketing plan using various awareness methods, including conducting workshops,
launching awareness initiatives, and using internal or external communication
channels based on the survey results.
Result of the Consultation:
The opinions of the attending students were
surveyed, and the results showed a very good understanding among the target
group of the laws related to cybercrime and the use of social media. More than
96% of the students responded that after the session, they became aware of the
cybercrime law in the country. Additionally, 100% of the target group confirmed
that they are aware that photographing a person without permission is
considered a cybercrime, and that sharing offensive content or images that harm
the reputation of a person or institution is also a cybercrime.
The senior management at the Higher Colleges of
Technology decided to generalize this training across all branches of the
colleges in the country and to hold this workshop annually for new students.
Opening Date :2023-11-06 - Closing Date :2023-11-07
Subject of Consultation:
Assessing Followers' Satisfaction
with HCT Graduation Celebrations 2023 Media Coverage
The Higher Colleges of Technology initiated a survey to
assess the media coverage of the Class of 2023 graduation celebrations. The
consultation aims to gather feedback from followers of the HCT's social media
accounts regarding coverage across diverse media outlets-be it traditional or
digital. This feedback is sought to support ongoing improvements in media
representation.
Objective:
Through this consultation, the HCT seeks to gauge the
satisfaction of its followers and target audience with media coverage. The aim
is to leverage their feedback in shaping future media campaigns and assessing
the impact of the Communications Department's efforts on satisfaction levels and
enhanced follower interaction.
First consultation
text:
How would you rate the media campaign for graduation
ceremonies on social media and other media channels?
- 100% Exceptional
- 75% Very good
- 50% Good
Second consultation
text:
Preferred coverages:
- UAE BARQ
- HCT accounts: Instagram, X, and TikTok
- Television, radio, and newspaper coverage
- Videos made by HCT student influencers
Third consultation text:
How would you rate the videos made by HCT student influencers
for graduation?
- 100% Exceptional
- 75% Very good
- 50% Good
e-decision Making:
The HCT Communication Department will examine the outcomes
of each consultation and compile a comprehensive report detailing the results
and their key indicators. This report will be shared with the UAE government
communication team to apprise them of the preferences of the target group
regarding the most impactful coverage and proposed developments.
Result:
The survey of opinions, conducted over a full day, saw
substantial participation, accumulating a total of 500 votes. The conclusive
findings indicated the satisfaction of the target group with the graduation
media coverage, with 76% of the coverage rated as highly distinctive. The
survey further revealed that the preferred coverage among followers was
attributed to HCT accounts on social media platforms, constituting 56%,
followed by videos made by HCT influencers at 24%, and UAE BARQ coverage at
17%.
Recommendations:
- The diversification of media publishing sources, channels,
and tools is a success factor in expanding target audience interaction.
- The "HCT Influencers" initiative, featuring
students as influencers on social media to cover HCT activities, has proven
successful, with followers expressing high satisfaction with the content.
Therefore, it is imperative to continue and further develop this initiative.
- The suggestions received regarding media campaigns can be
incorporated into future graduation celebrations. These proposals can be
presented to the graduation organizing committee for consideration and
implementation.
Opening Date :2023-03-20 - Closing Date :2023-04-20
Subject of Consultation
In March, the Higher Colleges of Technology convened its
inaugural Sustainability Forum 2023, centered around the theme "The Role
of Youth for a Better Tomorrow". The event featured the involvement of
government officials, decision-makers, and experts, from both public and
private sectors, who specialize in sustainability
This forum was strategically scheduled in alignment with the
forthcoming COP28 UAE conference, to be held from November 30- December 12,
2023, and it also resonated with the Year of Sustainability and its slogan,
"Today for Tomorrow." The primary emphasis was on the youth
demographic, given that HCT is the UAE's largest higher education institution
with the largest segment of students across various Emirates in the
country. Moreover, recognizing that these young people embody the future and are
the leaders of tomorrow, it is imperative to bolster their comprehension of
sustainability as a concept; its practical applications; and the nation's
accomplishments in this arena. The aim is to inspire them to generate
innovative ideas and exhibit creativity in the sphere of sustainability, while
also integrating sustainable practices into their lifestyles, projects, and
future aspirations. The HCT's Communications Department executed a
questionnaire to assess the participants' contentment with the forum
Objective
The consultation seeks to evaluate the satisfaction level of
forum participants, including HCT students and staff, as well as external
attendees, regarding their engagement in the forum's activities. It also aims
to gauge the degree of their involvement and the value they derived from the
diverse session topics. Additionally, the consultation assesses the attendees'
awareness of sustainability, both before and after the forum
e-decision Making
The forum experienced substantial turnout and active engagement from younger people, as reflected in the following findings: (1) A total of 556 individuals took part in the questionnaire. (2) 82% of the questionnaire respondents were young people. (3) 79% of the participants rated the forum as very useful, awarding it a 5-star rating. (4) 68% of participants acknowledged the forum's positive impact on enhancing their awareness of the UAE's sustainability efforts. (5) 95% of questionnaire participants expressed their eagerness to attend similar events in the future
Result
The questionnaire data underwent analysis using ratios,
graphs, and detailed explanations for each question's outcomes. Subsequently,
the findings and recommendations were disseminated to the relevant departments
within HCT
- Young individuals demonstrate a keen interest in sustainability and recognize the significance of hosting events in diverse formats and styles centered on sustainability.
- Providing regular updates to students regarding
sustainability plans and endeavors at both the HCT and the national level.
- Conducting the HCT Sustainability Forum annually, while
evolving its content and concepts in alignment with the aspirations of the
youth.
- Expanding the scope of activities concerning the
involvement of youth in sustainability, engaging them in event organization,
and showcasing their projects, achievements and success stories in this realm.
Opening Date :2023-09-21 - Closing Date :2023-09-22
Subject of Consultation:
The HCT's Communication Department launched a series of questionnaires on the role of Higher Education Institutions in raising awareness about sustainability and the COP28 conference among its target group of students and graduates.
Objective:
The consultation seeks to engage the target group of
students and graduates in shaping the HCT's involvement in the COP28 conference;
leveraging their input for the development of sustainability awareness
campaigns; and strengthening HCT's role in promoting sustainability concepts
and best practices, particularly among youth.
First consultation text:
*Do you believe that the role of youth is crucial for
achieving sustainability?"
- Yes
- No
Second consultation text:
In your view, which environmental sustainability topics have
the highest importance?
- Recycling
- Clean energy
- Climate change
- Minimizing electronic footprint
Third consultation text:
Which activities would you prefer to participate in during
COP28?
Taking part in panel discussions
Presenting projects with innovative solutions
Volunteering in conference organization
Fourth consultation text:
The efforts made by the UAE to reduce climate change are:
- The reduction of greenhouse gas emissions
- Investments in clean energy
- Support for global initiatives aimed at reducing ozone
layer depletion
- All of the above
e-decision Making:
The HCT's Communication Department will analyze the results
of each consultation and prepare a comprehensive report, to be shared with the
COP28 working group at HCT. This report will serve as a reference for
identifying opportunities for students and graduates to engage in the COP 28 climate
change conference. Furthermore, these findings will serve as a guide for
developing content to be used in sustainability-focused awareness campaigns and
also for enhancing HCT's role in this domain.
Result:
The survey of opinions spanned an entire day and garnered
significant engagement, with a total of 500 votes. The ultimate results
indicated that the target group (students/graduates) expressed a strong
interest in volunteering for the organization of COP28, with 53% of the votes.
Following closely in 2nd place was their desire to participate, by presenting
innovative solution projects, with 26% of the votes, while engagement in
discussion panels ranked 3rd, obtaining 11% of the votes.
Recommendations:
- Given the high demand from students for volunteering
opportunities, there is a clear call to harness and support this enthusiasm
during the COP28 climate conference.
- It is essential to showcase innovative projects and ideas
from youth that pertain to sustainable solutions.
- There is a necessity to enhance awareness regarding HCT
and the UAE's sustainability efforts.
Opening Date :2022-12-13 - Closing Date :2022-12-14
Subject of Consultation
Students' satisfaction with HCT's
social media platforms' coverage of student life
The HCT's Communication Department launched a series of
questionnaires, entitled "HCT Sharik", in order to measure the
effectiveness of communication with customers, relating to channels, content,
and customers' preferences. The series was launched in October 2022 through the
"Story" feature on HCT's Instagram account
Objective
The sixth consultation aimed to measure students' satisfaction
with HCT's social media platforms coverage of the student life and the
advantages of learning at HCT
Sixth consultation text
* HCT's social media platforms convey a comprehensive and
effective image of the student life and the advantages of learning at HCT
Agree
Somewhat agree
Disagree
e-decision Making
The HCT's Communication Department will analyze the results
of each consultation in the "HCT Sharik" series and prepare an
integrated report on the results, indicators and proposals in order to maximize
strengths and address any weaknesses. This process will support the development
of communication channels to enhance customers' experiences, meet their
requirements and achieve the Communication Department's objectives
Result
The sixth consultation was surveyed for a full day. The
results showed a strong interaction with 381 participants. The results revealed
that 54% of the participants agree that 'HCT's social media platforms convey a
comprehensive and effective image of the student life and the advantages of
learning at HCT', while 29% somewhat agree and 17% disagree
Recommendations
The majority sees HCT's social media platforms as effective
in communicating information, and therefore there is a need to enhance and
diversify the content
Need to conduct another questionnaire with customers to
find out the type of content they prefer or the reasons why they like it
Opening Date :2022-11-08 - Closing Date :2022-11-09
Subject of Consultation
The most engaging content for HCT's followers on social media platforms
The HCT's Communication Department launched a series of questionnaires, entitled "HCT Sharik", in order to measure the effectiveness of communication with customers, relating to channels, content, and customers' preferences. The series was launched in October 2022, through the "Story" feature on HCT's Instagram account
Objective
The fifth consultation aimed to measure followers' preferences for the most engaging content on HCT's social media platforms
Fifth consultation text
*The most engaging content that attracts you on HCT's social media platforms
Daily news
Live coverage
Content transmitted through the lens of students
e-decision Making
The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. This process will support the development of communication channels to enhance customers' experiences, meet their requirements and achieve the Communication Department's objectives
Result
The fifth consultation was surveyed for a full day. The results showed a strong interaction with 216 participants. The results revealed that the majority, representing 61% of the participants, prefer 'content transmitted through the lens of students', while 28% prefer 'daily news' and 11% prefer 'live coverage'
Recommendations
- Need to promote content coverage by students and expand
its dissemination on HCT's social media channels
- Need to launch more initiatives, such as the "Live
from Our Students" initiative, which encourage capturing events through
the lens of students who act as media ambassadors for HCT
- Dissemination of the questionnaire's results at HCT
campuses system-wide, with the purpose of furthering their role in encouraging
student participation in covering events
Opening Date :2022-10-11 - Closing Date :2022-10-12
Subject of Consultation
The HCT's Communication Department
launched a series of questionnaires, entitled "HCT Sharik", in order
to measure the effectiveness of communication with customers, relating to channels,
content, and customers' preferences. The series was launched in October 2022
through the "Story" feature on HCT's Instagram account
Objective
The fourth consultation aimed to measure customers' preferred
forms to view HCT's content across social media platforms
Fourth consultation text
The best form to view HCT's content across social media platforms
is
Photos
Videos
-Infographics
e-decision Making
The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. The department will also diversify the forms of content preparation and review the most popular ones to understand and focus on customers' preferences
Result
The fourth consultation was surveyed for a full day. The
results showed a good interaction with 370 votes. The results revealed that 'Videos'
are the customers' most preferred form to view the HCT's content, achieving 51%
of the voting. 'Photos' were second with 35%; and third 'Infographics' with 14%
of the total votes
Recommendations
Need to focus more on video production with an emphasis on the
idea, content and introducing new techniques that enhance their adoption as the
preferred content form for customers
Need to display infographics in video format to facilitate
content and attract customers
Need to combine photos, infographics and videos to attract
customers' attention and communicate information in their most preferred forms
Submission of a final report of the results of the e-consultations to the senior management in order to support the decision-making process
Opening Date :2022-10-10 - Closing Date :2022-10-11
Subject of Consultation
The HCT's Communication Department launched a series of
questionnaires, entitled "HCT Sharik", in order to measure the
effectiveness of communication with customers, relating to channels, content,
and customers' preferences. The series was launched in October 2022 through the
"Story" feature on HCT's Instagram account
Objective
The third consultation aimed to measure customers' preferred
sources to access information about the HCT
Third consultation text
*To access the information you seek about HCT, your
preferred source is
HCT's website
HCT's social media accounts
HCT's news in the media
U.ae website
e-decision Making
The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. The department will also diversify sources of information about the HCT according to customers' preferences, and it will increase promotional campaigns for different sources of information
Result
The third consultation was surveyed for a full day. The
results showed a good interaction with 514 votes. The results revealed that HCT's
social media accounts are the customers' preferred sources to access
information about HCT, achieving 50% of the voting. HCT's website was second
with 32%; third the U.ae website with 15%; and finally the HCT's news in the
media with 6% of the total votes
Recommendations
The questionnaire revealed that HCT's social media accounts
and website are the main sources of information about the institution, and
therefore, there is a need to ensure
Regular updating of information on the website
Use of social media as a main tool for disseminating information that the campuses want
to reach stakeholders
Opening Date :2022-10-04 - Closing Date :2022-10-05
Subject
The HCT's
Communication Department launched a series of questionnaires, entitled
"HCT Sharik", in order to measure the effectiveness of communication
with customers, relating channels, content, and customers' preferences. The
series was launched in October 2022 through the "Story" feature on HCT's
Instagram account
Objective
The second
consultation aimed to measure the preferred channels for customers to learn
about the news and interact with the community. Four HCT's official accounts
were identified to survey the customers' preferences
Second
consultation text
Best HCT
account for reporting news and interaction with the community is
Twitter
Instagram
LinkedIn
TikTok
e-decision Making
The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. This process will support the development of its official social media accounts, according to customers' views, experiences and suggestions, in order to enhance the effectiveness of these accounts and achieve the Communication Department's objectives
Result
The second consultation was surveyed for a full day. The results showed a strong interaction with 949 participants. The results revealed that "Instagram" is the preferred channel of the majority to receive the news and interact with the community, as it achieved 86% of the voting, compared to the other HCT official accounts, which have close voting rates and remain at a low level compared to Instagram. "LinkedIn" was second with 8%; followed by "Twitter" and "TikTok" with 3% each
Recommendations
The questionnaire revealed that Instagram is the preferred channel for news and
events. Therefore, there is a need to redraft news content posted on other
official accounts, such as Twitter, in an Instagram-friendly manner to ensure
the spread of news (i.e., to diversify content display methods and angles to suit
the channel)
- Need to
conduct another questionnaire with students to find out the type of content
they prefer to be published on TikTok
- Submission of a final report of the results of the e-consultations to the senior management in order to support the decision-making process
Download Outcome DocumentOpening Date :2022-10-03 - Closing Date :2022-10-04
Subject of Consultation
The HCT's Communication Department launched a series of questionnaires, entitled "HCT Sharik", in order to measure the effectiveness of communication with customers, relating channels, content, and customers' preferences. The series was launched in October 2022 through the "Story" feature on HCT's Instagram account
Objective
The first consultation aimed to measure the preferred channels for customers to communicate with HCT. Four channels were identified, including digital and face-to-face communication
First consultation text
Preferred channel of communication with HCT is
Call Center
Social Media
Face-to-face
Chat on website
e-decision Making
The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. This process will support the development of communication channels to enhance customers' experiences, meet their requirements and achieve the Communication Department's objectives
Result
The first consultation was surveyed for a full day. The results showed a strong interaction with 809 participants. The results revealed that customers still prefer direct communication, as the "Face-to-face" option achieved 54% of the voting. The "Social Media" option was second with 19%; third was the "Call Center" option with 15%; and finally the "Chat on Website" option with 12%
Recommendations
- Need to raise awareness of digital communication channels and encourage customers to use them
- Need to conduct another questionnaire with customers to find out why they prefer "face-to-face" communication to digital communication
- Dissemination of the questionnaire's results at the campus level, with the purpose of furthering their role in educating customers across each Emirate about digital communication channels
- Submission of a final report of the results of the e-consultations to the senior management in order to support the decision-making process
Opening Date :2021-10-03 - Closing Date :2021-12-05
Subject of consultation
The HCT is keen to hold periodic meetings with students at the HCT campuses, to discuss with HCT management members, their needs and suggestions. The meetings are aimed at motivating them and enriching their learning experiences. Hence, the SHOREK initiative was introduced to provide an interactive, biannual forum empowering HCT students to share their experiences and ideas, to ask questions and to engage with the HCT management team
Objective
The HCT
Communication department, in cooperation with the Student Life department, developed
a questionnaire to measure students' awareness of the HCT priority services
that have been the focus of the SHOREK sessions during the last quarter of
2021. The questionnaire included questions on the target group's awareness
of services provided by the campuses; their satisfaction with the level of
services provided; and their favorite platforms to access these services and preferred
communication channels to promote them
e-decision-making
The questionnaire results will be analyzed and shared with HCT's Student Life, Institutional Excellence and Government Communication departments in order to review student feedback and their evaluation of the HCT's priority services. Hence, appropriate action will be taken in accordance with the recommendations of the relevant departments
Result
A total of 204 students across the HCT campuses participated in the questionnaire during the months of October and November 2021, as part of SHOREK initiative. Several suggestions and observations were made on the various, priority e-services. A key finding was that emails were identified as the most effective means to access service updates. Both "Enrollment in Academic Program" and "Provide Career Advising" services received the best student evaluation results in terms of speed and effectiveness
Download Outcome DocumentOpening Date :2021-10-03 - Closing Date :2021-10-07
Subject of consultation
The HCT is keen to cover and promote the events involving, and the achievements of, its students and employees across its 16 campuses. It also encourages its students to engage in community outreach by them portraying their student and academic lives through their own lenses, under the #Live_from_Our_Students initiative. This meaningful and fun content is then reposted via the HCT's official social media accounts
Objective
Through
this consultation, the HCT aims to measure students' awareness, satisfaction, interaction
and engagement with the #Live_from_Our_Students initiative, in order to know
the challenges faced and find solutions to develop the initiative to improve the
students' experiences and increase their positive interaction on social media
e-decision-making
The questionnaire results to be posted on HCT's Instagram account will be analyzed and will be shared with the Communication Department. Hence, appropriate action will be taken in accordance with the recommendations of the relevant department
Result
The questionnaire saw a strong participation by the students, with 3,000 participants answering the questionnaire. The results were also highly satisfactory, as 76% of the participants described the hashtag content as interesting, while 64% constantly followed the hashtag, and 38% confirmed their interaction with the hashtag and noted that the HCT's account has reposted their content as shown in the attached file
Download Outcome DocumentOpening Date :2021-10-03 - Closing Date :2021-10-10
Subject of consultation
The HCT annually celebrates the
graduations of new batches of students in each Emirate. Due to the COVID-19
pandemic, the HCT celebrated the virtual graduation ceremonies of the 2019 and
2020 classes. Today, with the gradual recovery from COVID-19, HCT seeks the
opinions of its potential graduates to ascertain their preferences for the 2021
graduation ceremonies
Objective
e-decision-making
The HCT will analyze the questionnaire data and prepare a report of its results, and then present the results to the senior management to take the appropriate decision regarding the graduation ceremonies for the classes of 2021
The survey results were obtained from more than 90% of graduates polled about the issue of a live graduation ceremony. More than 87% of the graduates voted for holding the ceremony at the Expo 2020 venues
The survey results has been shared with the higher management and will be taken into consideration while planning for the graduation ceremony
Download Outcome DocumentOpening Date :2021-03-22 - Closing Date :2021-03-25
Subject of Consultation
The HCT has developed a new MyHCT App, aimed at facilitating students' access to its e-services, which is more effective, efficient and responsive to their needs. HCT distributed an e-questionnaire to measure the percentage of students who downloaded the App and their satisfaction with its design, use and effectiveness
Objective
Through
this consultation, the HCT aims to obtain information about the number of
students who have downloaded the App and their satisfaction with its overall layout
and design; ease of use and access to services; and its effectiveness and
responsiveness. Students were also asked to provide their comments and
suggestions for the App's improvement
e-decision-making
The questionnaire results will be reviewed, and appropriate actions will be taken based on the overall results of student satisfaction with the App in terms of its design, ease of use and access to services, and its effectiveness and responsiveness
The questionnaire results were very positive, with 97% of the participants confirming they had downloaded the new App. The questionnaire also found a high rate of student satisfaction with the App's layout and design; ease of use and access to services; and its effectiveness and responsiveness, as shown in the attached report
Download Outcome DocumentOpening Date :2020-09-29 - Closing Date :2020-10-17
Subject of Consultation
The HCT will
implement its first interactive lab under the supervision of the HCT
Communications Department and with the participation of various student
categories. Through this interactive lab, challenges facing the Higher Colleges
of Technology will be presented and participants will be encouraged to present
their ideas and proposals that could contribute to addressing this challenge.
The process will be concluded by selecting the winning feasible idea
The main interactive lab question will be “What is the best way to communicate to students the news, latest updates and any important information
The process
will begin with the presentation of HCT’s efforts in utilizing multiple
channels to communicate information to students, e.g. social media, email,
student portal, website, and electronic app, in order to ensure that
information will reach the largest category of students. In view of the
keenness of the HCT Communications Department to keep abreast of all the
developments in both the internal and external media, the Department will
implement the interactive lab to listen to students’ innovative ideas and adopt
the proposals that can be directly implemented
The next stage
will focus on generating ideas, where the participants will enter all their ideas
in their phones and smart devices that are automatically connected to the
interactive lab, and all the ideas will instantly appear on the screen without
any reference to the idea owners
Subsequently,
voting begins to select the best ideas in two phases. The first phase includes
the selection of the top five ideas, and the second phase includes the
selection of the winning idea out of the shortlisted five ideas
Aim of Consultation
The aim of the
HCT Communications Department is to listen to students’ ideas about the best
ways to communicate to them the news and updates they are interested in, and to
adopt any new and innovative ways to achieve this goal, in addition to
stimulating idea generation to propose radical solutions in a new, innovative
and immediate manner
E-Decision
The HCT Communications Department will represent the Higher Colleges of Technology in studying all the presented ideas with a focus on the development of the winning idea so as to ensure optimal and prompt implementation
Expected results of the consultation
More than 20 students participated in the interactive lab, where they proposed a range of innovative ideas to be implemented by HCT. The winning idea involved adapting HCTs e-application by adding interactive features, which provide students with the latest developments in HCT, as well as providing alerts on academic issues, and ensuring the interactive application is synched with HCT corporate website in order to improve the user experience
The winning idea was presented to the relevant HCT department for consideration and implementation prior to the end of the 2020-2021 academic year
Download Outcome DocumentOpening Date :2020-05-03 - Closing Date :2020-06-01
Subject of consultation
The
HCT provides many diverse services for its students, including academic
services, employability, IT, student services, or even library services. The
HCT is working on service automation to provide easy access to these services
in the fastest and easiest possible manner. To achieve this, the HCT launched
this e-questionnaire to measure the extent of awareness and satisfaction of the
target category with these services
Aim of Consultation
To get feedback on the extent of
awareness and satisfaction of students in all HCT’s 16 campuses with the
available automated and un-automated services in order to ensure services
development and achieve 100% student awareness and satisfaction.
E-decisions
The HCT will monitor the results of the consultation and
the extent of students’ awareness of the available services. Furthermore, the
HCT will examine the results and proposals in order to ensure services
development and automation to increase students’ awareness and increase the
percentage of use of services, in addition to services improvement, in order to
achieve clients’ satisfaction and happiness
Based on the results of the consultation, the HCT proceeded to
use all the internal and external communication channels to introduce all the
services and focus on increasing awareness of the methods of use of automated
services. The approved innovative mechanisms
include the "Help Videos" whose content will be based on the students'
frequently asked questions about a specific service, where their peers will
record videos to give a detailed explanation on the methods of services use.
These videos will be shared on the HCT official Youtube channel
In addition, the results of the consultation were shared with all the relevant departments with the aim of improving users' experience and ensuring easy and quick access to the required services
Download Outcome DocumentOpening Date :2021-03-22 - Closing Date :2021-03-25
Subject of consultation
The HCT is committed to diversifying its communication channels for its students, to ensure they receive information clearly, quickly and effectively and, at the same time, seeking to reduce the number of daily notifications and messages. To achieve this goal, the HCT distributed a questionnaire to measure students' satisfaction with HCT's communication tools and mechanisms
Objective
Through this consultation, the HCT aims to measure students' satisfaction with the quality, clarity and number of daily notifications and messages they receive. In addition, HCT seeks to learn their preferred communication channels and give them the opportunity to share any comments or suggestions with the HCT Communication Department, for the purpose of improvement and development of the services
e-decision-making
e-questionnaire
results on the students' preferred communication channels will be reviewed, and
the students' satisfaction levels with the clarity of messages, and the number
of notifications, will be assessed. Communication channels will be
modified based on the students' feedback and recommendations.
Based on the summary of the e-questionnaire results, it has been found that students' preferred communication channels are emails, social media platforms and notifications. The student satisfaction rate with the level of clarity of messages, and the number of notifications, was very good, as shown in the attached report
Download Outcome DocumentOpening Date :2020-03-04 - Closing Date :2020-03-05
:Subject of consultation
:Objective
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Opening Date :2020-03-04 - Closing Date :2020-03-05
:Subject of consultation
:Objective
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Opening Date :2020-03-21 - Closing Date :2020-03-23
:Subject of consultation
:Objective
The ”Direct from Our Students” initiative aims to portray a real-life, daily image of HCT student life, through the perspective or “lens” of students. It highlights students’ skills and engagement inside and outside the HCT community, and also develops students’ skills as media reporters, participating in building a positive image of their lives at HCT and in their local communities. This e-questionnaire was created to ascertain students’ opinions on the initiative after one year of its implementation, and to obtain their views and suggestions for its improvement in order to build a system-wide media ambassador team
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