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e-consultation

Previous Consultations

Opening Date :2023-11-30 - Closing Date :2024-03-30

Subject of Consultation:

 The Higher Colleges of Technology (HCT) have launched a survey to measure students' awareness of regulations and laws related to student behavior in general, especially in responsibly navigating social media.

Objective:

The purpose of launching this survey is to measure HCT students' awareness of regulations and laws related to student behavior in general, with a focus on assessing their awareness of the "Student Code of Conduct". Additionally, it aims to determine their awareness of responsibly handling social media. This is done in order to take proactive and corrective actions to increase awareness through internal and external communication channels, if necessary, and to ensure that the targeted audience is well-informed about internal regulations and the laws of the United Arab Emirates related to cybercrime.

e- Decision making:

 Participation in the survey will be open to students from November 2023 to March 2024. Subsequently, the HCT Communications Department will analyze the survey results and prepare a marketing plan using various awareness methods, including conducting workshops, launching awareness initiatives, and using internal or external communication channels based on the survey results.

Download Outcome Document

Opening Date :2023-11-06 - Closing Date :2023-11-07


Subject of Consultation:

Assessing Followers' Satisfaction with HCT Graduation Celebrations 2023 Media Coverage

The Higher Colleges of Technology initiated a survey to assess the media coverage of the Class of 2023 graduation celebrations. The consultation aims to gather feedback from followers of the HCT's social media accounts regarding coverage across diverse media outlets-be it traditional or digital. This feedback is sought to support ongoing improvements in media representation.

Objective:

Through this consultation, the HCT seeks to gauge the satisfaction of its followers and target audience with media coverage. The aim is to leverage their feedback in shaping future media campaigns and assessing the impact of the Communications Department's efforts on satisfaction levels and enhanced follower interaction.

First consultation text:

How would you rate the media campaign for graduation ceremonies on social media and other media channels?

- 100% Exceptional

- 75% Very good

- 50% Good

Second consultation text:

Preferred coverages:

- UAE BARQ

- HCT accounts: Instagram, X, and TikTok

- Television, radio, and newspaper coverage

- Videos made by HCT student influencers


Third consultation text:

How would you rate the videos made by HCT student influencers for graduation?

- 100% Exceptional

- 75% Very good

- 50% Good

e-decision Making:

The HCT Communication Department will examine the outcomes of each consultation and compile a comprehensive report detailing the results and their key indicators. This report will be shared with the UAE government communication team to apprise them of the preferences of the target group regarding the most impactful coverage and proposed developments.

Result:

The survey of opinions, conducted over a full day, saw substantial participation, accumulating a total of 500 votes. The conclusive findings indicated the satisfaction of the target group with the graduation media coverage, with 76% of the coverage rated as highly distinctive. The survey further revealed that the preferred coverage among followers was attributed to HCT accounts on social media platforms, constituting 56%, followed by videos made by HCT influencers at 24%, and UAE BARQ coverage at 17%.

Recommendations:

- The diversification of media publishing sources, channels, and tools is a success factor in expanding target audience interaction.

- The "HCT Influencers" initiative, featuring students as influencers on social media to cover HCT activities, has proven successful, with followers expressing high satisfaction with the content. Therefore, it is imperative to continue and further develop this initiative.

- The suggestions received regarding media campaigns can be incorporated into future graduation celebrations. These proposals can be presented to the graduation organizing committee for consideration and implementation.

Download Outcome Document

Opening Date :2023-03-20 - Closing Date :2023-04-20


Subject of Consultation

In March, the Higher Colleges of Technology convened its inaugural Sustainability Forum 2023, centered around the theme "The Role of Youth for a Better Tomorrow". The event featured the involvement of government officials, decision-makers, and experts, from both public and private sectors, who specialize in sustainability

This forum was strategically scheduled in alignment with the forthcoming COP28 UAE conference, to be held from November 30- December 12, 2023, and it also resonated with the Year of Sustainability and its slogan, "Today for Tomorrow." The primary emphasis was on the youth demographic, given that HCT is the UAE's largest higher education institution with the largest segment of students across various Emirates in the country. Moreover, recognizing that these young people embody the future and are the leaders of tomorrow, it is imperative to bolster their comprehension of sustainability as a concept; its practical applications; and the nation's accomplishments in this arena. The aim is to inspire them to generate innovative ideas and exhibit creativity in the sphere of sustainability, while also integrating sustainable practices into their lifestyles, projects, and future aspirations. The HCT's Communications Department executed a questionnaire to assess the participants' contentment with the forum

Objective

The consultation seeks to evaluate the satisfaction level of forum participants, including HCT students and staff, as well as external attendees, regarding their engagement in the forum's activities. It also aims to gauge the degree of their involvement and the value they derived from the diverse session topics. Additionally, the consultation assesses the attendees' awareness of sustainability, both before and after the forum

e-decision Making

The forum experienced substantial turnout and active engagement from younger people, as reflected in the following findings: (1) A total of 556 individuals took part in the questionnaire. (2) 82% of the questionnaire respondents were young people. (3) 79% of the participants rated the forum as very useful, awarding it a 5-star rating. (4) 68% of participants acknowledged the forum's positive impact on enhancing their awareness of the UAE's sustainability efforts. (5) 95% of questionnaire participants expressed their eagerness to attend similar events in the future



 



Result

The questionnaire data underwent analysis using ratios, graphs, and detailed explanations for each question's outcomes. Subsequently, the findings and recommendations were disseminated to the relevant departments within HCT

- Young individuals demonstrate a keen interest in sustainability and recognize the significance of hosting events in diverse formats and styles centered on sustainability.

- Providing regular updates to students regarding sustainability plans and endeavors at both the HCT and the national level.

- Conducting the HCT Sustainability Forum annually, while evolving its content and concepts in alignment with the aspirations of the youth.

- Expanding the scope of activities concerning the involvement of youth in sustainability, engaging them in event organization, and showcasing their projects, achievements and success stories in this realm.

Download Outcome Document

Opening Date :2023-09-21 - Closing Date :2023-09-22


Subject of Consultation:

The HCT's Communication Department launched a series of questionnaires on the role of Higher Education Institutions in raising awareness about sustainability and the COP28 conference among its target group of students and graduates.


Objective:

The consultation seeks to engage the target group of students and graduates in shaping the HCT's involvement in the COP28 conference; leveraging their input for the development of sustainability awareness campaigns; and strengthening HCT's role in promoting sustainability concepts and best practices, particularly among youth.

First consultation text:

*Do you believe that the role of youth is crucial for achieving sustainability?"

- Yes

- No

Second consultation text:

In your view, which environmental sustainability topics have the highest importance?

- Recycling

- Clean energy

- Climate change

- Minimizing electronic footprint

Third consultation text:

Which activities would you prefer to participate in during COP28?

Taking part in panel discussions

Presenting projects with innovative solutions

Volunteering in conference organization

Fourth consultation text:

The efforts made by the UAE to reduce climate change are:

- The reduction of greenhouse gas emissions

- Investments in clean energy

- Support for global initiatives aimed at reducing ozone layer depletion

- All of the above


e-decision Making:

The HCT's Communication Department will analyze the results of each consultation and prepare a comprehensive report, to be shared with the COP28 working group at HCT. This report will serve as a reference for identifying opportunities for students and graduates to engage in the COP 28 climate change conference. Furthermore, these findings will serve as a guide for developing content to be used in sustainability-focused awareness campaigns and also for enhancing HCT's role in this domain. 

Result:

The survey of opinions spanned an entire day and garnered significant engagement, with a total of 500 votes. The ultimate results indicated that the target group (students/graduates) expressed a strong interest in volunteering for the organization of COP28, with 53% of the votes. Following closely in 2nd place was their desire to participate, by presenting innovative solution projects, with 26% of the votes, while engagement in discussion panels ranked 3rd, obtaining 11% of the votes.

Recommendations:

- Given the high demand from students for volunteering opportunities, there is a clear call to harness and support this enthusiasm during the COP28 climate conference.

- It is essential to showcase innovative projects and ideas from youth that pertain to sustainable solutions.

- There is a necessity to enhance awareness regarding HCT and the UAE's sustainability efforts.

Download Outcome Document

Opening Date :2022-12-13 - Closing Date :2022-12-14

Subject of Consultation

Students' satisfaction with HCT's social media platforms' coverage of student life

The HCT's Communication Department launched a series of questionnaires, entitled "HCT Sharik", in order to measure the effectiveness of communication with customers, relating to channels, content, and customers' preferences. The series was launched in October 2022 through the "Story" feature on HCT's Instagram account

Objective

The sixth consultation aimed to measure students' satisfaction with HCT's social media platforms coverage of the student life and the advantages of learning at HCT

Sixth consultation text

* HCT's social media platforms convey a comprehensive and effective image of the student life and the advantages of learning at HCT

 Agree

 Somewhat agree

Disagree

e-decision Making

The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. This process will support the development of communication channels to enhance customers' experiences, meet their requirements and achieve the Communication Department's objectives

Result

The sixth consultation was surveyed for a full day. The results showed a strong interaction with 381 participants. The results revealed that 54% of the participants agree that 'HCT's social media platforms convey a comprehensive and effective image of the student life and the advantages of learning at HCT', while 29% somewhat agree and 17% disagree

Recommendations

The majority sees HCT's social media platforms as effective in communicating information, and therefore there is a need to enhance and diversify the content

 Need to conduct another questionnaire with customers to find out the type of content they prefer or the reasons why they like it

Download Outcome Document

Opening Date :2022-11-08 - Closing Date :2022-11-09

Subject of Consultation

The most engaging content for HCT's followers on social media platforms

The HCT's Communication Department launched a series of questionnaires, entitled "HCT Sharik", in order to measure the effectiveness of communication with customers, relating to channels, content, and customers' preferences. The series was launched in October 2022, through the "Story" feature on HCT's Instagram account

Objective

The fifth consultation aimed to measure followers' preferences for the most engaging content on HCT's social media platforms

Fifth consultation text

*The most engaging content that attracts you on HCT's social media platforms 

 Daily news

 Live coverage

 Content transmitted through the lens of students

e-decision Making

The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. This process will support the development of communication channels to enhance customers' experiences, meet their requirements and achieve the Communication Department's objectives


Result

The fifth consultation was surveyed for a full day. The results showed a strong interaction with 216 participants. The results revealed that the majority, representing 61% of the participants, prefer 'content transmitted through the lens of students', while 28% prefer 'daily news' and 11% prefer 'live coverage'

Recommendations

- Need to promote content coverage by students and expand its dissemination on HCT's social media channels

- Need to launch more initiatives, such as the "Live from Our Students" initiative, which encourage capturing events through the lens of students who act as media ambassadors for HCT

- Dissemination of the questionnaire's results at HCT campuses system-wide, with the purpose of furthering their role in encouraging student participation in covering events

Download Outcome Document

Opening Date :2022-10-11 - Closing Date :2022-10-12


Subject of Consultation

The HCT's Communication Department launched a series of questionnaires, entitled "HCT Sharik", in order to measure the effectiveness of communication with customers, relating to channels, content, and customers' preferences. The series was launched in October 2022 through the "Story" feature on HCT's Instagram account

Objective

The fourth consultation aimed to measure customers' preferred forms to view HCT's content across social media platforms

Fourth consultation text

The best form to view HCT's content across social media platforms is

 Photos

Videos

-Infographics

e-decision Making

The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. The department will also diversify the forms of content preparation and review the most popular ones to understand and focus on customers' preferences


Result

The fourth consultation was surveyed for a full day. The results showed a good interaction with 370 votes. The results revealed that 'Videos' are the customers' most preferred form to view the HCT's content, achieving 51% of the voting. 'Photos' were second with 35%; and third 'Infographics' with 14% of the total votes

Recommendations        

Need to focus more on video production with an emphasis on the idea, content and introducing new techniques that enhance their adoption as the preferred content form for customers

Need to display infographics in video format to facilitate content and attract customers

Need to combine photos, infographics and videos to attract customers' attention and communicate information in their most preferred forms

Submission of a final report of the results of the e-consultations to the senior management in order to support the decision-making process    


Download Outcome Document

Opening Date :2022-10-10 - Closing Date :2022-10-11

Subject of Consultation

The HCT's Communication Department launched a series of questionnaires, entitled "HCT Sharik", in order to measure the effectiveness of communication with customers, relating to channels, content, and customers' preferences. The series was launched in October 2022 through the "Story" feature on HCT's Instagram account

Objective

The third consultation aimed to measure customers' preferred sources to access information about the HCT

Third consultation text

*To access the information you seek about HCT, your preferred source is

 HCT's website

 HCT's social media accounts

 HCT's news in the media

 U.ae website

e-decision Making

The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. The department will also diversify sources of information about the HCT according to customers' preferences, and it will increase promotional campaigns for different sources of information  

Result

The third consultation was surveyed for a full day. The results showed a good interaction with 514 votes. The results revealed that HCT's social media accounts are the customers' preferred sources to access information about HCT, achieving 50% of the voting. HCT's website was second with 32%; third the U.ae website with 15%; and finally the HCT's news in the media with 6% of the total votes

Recommendations

The questionnaire revealed that HCT's social media accounts and website are the main sources of information about the institution, and therefore, there is a need to ensure  

Regular updating of information on the website

Use of social media as a main tool for disseminating information that the campuses want

to reach stakeholders


Download Outcome Document

Opening Date :2022-10-04 - Closing Date :2022-10-05

Subject

The HCT's Communication Department launched a series of questionnaires, entitled "HCT Sharik", in order to measure the effectiveness of communication with customers, relating channels, content, and customers' preferences. The series was launched in October 2022 through the "Story" feature on HCT's Instagram account

Objective

The second consultation aimed to measure the preferred channels for customers to learn about the news and interact with the community. Four HCT's official accounts were identified to survey the customers' preferences

Second consultation text

Best HCT account for reporting news and interaction with the community is

 Twitter

 Instagram

 LinkedIn

 TikTok


e-decision Making

The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. This process will support the development of its official social media accounts, according to customers' views, experiences and suggestions, in order to enhance the effectiveness of these accounts and achieve the Communication Department's objectives



Result

The second consultation was surveyed for a full day. The results showed a strong interaction with 949 participants. The results revealed that "Instagram" is the preferred channel of the majority to receive the news and interact with the community, as it achieved 86% of the voting, compared to the other HCT official accounts, which have close voting rates and remain at a low level compared to Instagram. "LinkedIn" was second with 8%; followed by "Twitter" and "TikTok" with 3% each

Recommendations

 The questionnaire revealed that Instagram is the preferred channel for news and events. Therefore, there is a need to redraft news content posted on other official accounts, such as Twitter, in an Instagram-friendly manner to ensure the spread of news (i.e., to diversify content display methods and angles to suit the channel)

- Need to conduct another questionnaire with students to find out the type of content they prefer to be published on TikTok

- Submission of a final report of the results of the e-consultations to the senior management in order to support the decision-making process

Download Outcome Document

Opening Date :2022-10-03 - Closing Date :2022-10-04

Subject of Consultation 

The HCT's Communication Department launched a series of questionnaires, entitled "HCT Sharik", in order to measure the effectiveness of communication with customers, relating channels, content, and customers' preferences. The series was launched in October 2022 through the "Story" feature on HCT's Instagram account

Objective

The first consultation aimed to measure the preferred channels for customers to communicate with HCT. Four channels were identified, including digital and face-to-face communication 

First consultation text

Preferred channel of communication with HCT is

 Call Center

Social Media

 Face-to-face

 Chat on website

e-decision Making

The HCT's Communication Department will analyze the results of each consultation in the "HCT Sharik" series and prepare an integrated report on the results, indicators and proposals in order to maximize strengths and address any weaknesses. This process will support the development of communication channels to enhance customers' experiences, meet their requirements and achieve the Communication Department's objectives


Result 

The first consultation was surveyed for a full day. The results showed a strong interaction with 809 participants. The results revealed that customers still prefer direct communication, as the "Face-to-face" option achieved 54% of the voting. The "Social Media" option was second with 19%; third was the "Call Center" option with 15%; and finally the "Chat on Website" option with 12%

Recommendations

- Need to raise awareness of digital communication channels and encourage customers to use them

- Need to conduct another questionnaire with customers to find out why they prefer "face-to-face" communication to digital communication

- Dissemination of the questionnaire's results at the campus level, with the purpose of furthering their role in educating customers across each Emirate about digital communication channels

- Submission of a final report of the results of the e-consultations to the senior management in order to support the decision-making process



Download Outcome Document

Opening Date :2021-10-03 - Closing Date :2021-12-05


Subject of consultation

The HCT is keen to hold periodic meetings with students at the HCT campuses, to discuss with HCT management members, their needs and suggestions. The meetings are aimed at motivating them and enriching their learning experiences. Hence, the SHOREK initiative was introduced to provide an interactive, biannual forum empowering HCT students to share their experiences and ideas, to ask questions and to engage with the HCT management team

Objective

The HCT Communication department, in cooperation with the Student Life department, developed a questionnaire to measure students' awareness of the HCT priority services that have been the focus of the SHOREK sessions during the last quarter of 2021. The questionnaire included questions on the target group's awareness of services provided by the campuses; their satisfaction with the level of services provided; and their favorite platforms to access these services and preferred communication channels to promote them

e-decision-making

The questionnaire results will be analyzed and shared with HCT's Student Life, Institutional Excellence and Government Communication departments in order to review student feedback and their evaluation of the HCT's priority services. Hence, appropriate action will be taken in accordance with the recommendations of the relevant departments

Result

A total of 204 students across the HCT campuses participated in the questionnaire during the months of October and November 2021, as part of SHOREK initiative. Several suggestions and observations were made on the various, priority e-services. A key finding was that emails were identified as the most effective means to access service updates. Both "Enrollment in Academic Program" and "Provide Career Advising" services received the best student evaluation results in terms of speed and effectiveness

Download Outcome Document

Opening Date :2021-10-03 - Closing Date :2021-10-07

Subject of consultation

 The HCT is keen to cover and promote the events involving, and the achievements of, its students and employees across its 16 campuses. It also encourages its students to engage in community outreach by them portraying their student and academic lives through their own lenses, under the #Live_from_Our_Students initiative. This meaningful and fun content is then reposted via the HCT's official social media accounts

Objective

Through this consultation, the HCT aims to measure students' awareness, satisfaction, interaction and engagement with the #Live_from_Our_Students initiative, in order to know the challenges faced and find solutions to develop the initiative to improve the students' experiences and increase their positive interaction on social media

e-decision-making

The questionnaire results to be posted on HCT's Instagram account will be analyzed and will be shared with the Communication Department. Hence, appropriate action will be taken in accordance with the recommendations of the relevant department

Result

The questionnaire saw a strong participation by the students, with 3,000 participants answering the questionnaire. The results were also highly satisfactory, as 76% of the participants described the hashtag content as interesting, while 64% constantly followed the hashtag, and 38% confirmed their interaction with the hashtag and noted that the HCT's account has reposted their content as shown in the attached file

Download Outcome Document

Opening Date :2021-10-03 - Closing Date :2021-10-10

Subject of consultation

The HCT annually celebrates the graduations of new batches of students in each Emirate. Due to the COVID-19 pandemic, the HCT celebrated the virtual graduation ceremonies of the 2019 and 2020 classes. Today, with the gradual recovery from COVID-19, HCT seeks the opinions of its potential graduates to ascertain their preferences for the 2021 graduation ceremonies

Objective

 The HCT launched this consultation to ascertain whether its graduates prefer their graduation ceremonies to be "in-person" or "virtual". If they wish to attend the ceremonies "in-person", the consultation seeks to explore whether they prefer the ceremonies to be held at their campuses or at the Expo 2020 site

e-decision-making

The HCT will analyze the questionnaire data and prepare a report of its results, and then present the results to the senior management to take the appropriate decision regarding the graduation ceremonies for the classes of 2021

The survey results were obtained from more than 90% of graduates polled about the issue of a live graduation ceremony. More than 87% of the graduates voted for holding the ceremony at the Expo 2020 venues

The survey results has been shared with the higher management and will be taken into consideration while planning for the graduation ceremony

Download Outcome Document

Opening Date :2021-03-22 - Closing Date :2021-03-25

Subject of Consultation

The HCT has developed a new MyHCT App, aimed at facilitating students' access to its e-services, which is more effective, efficient and responsive to their needs. HCT distributed an e-questionnaire to measure the percentage of students who downloaded the App and their satisfaction with its design, use and effectiveness

Objective

Through this consultation, the HCT aims to obtain information about the number of students who have downloaded the App and their satisfaction with its overall layout and design; ease of use and access to services; and its effectiveness and responsiveness. Students were also asked to provide their comments and suggestions for the App's improvement

e-decision-making

The questionnaire results will be reviewed, and appropriate actions will be taken based on the overall results of student satisfaction with the App in terms of its design, ease of use and access to services, and its effectiveness and responsiveness


The questionnaire results were very positive, with 97% of the participants confirming they had downloaded the new App. The questionnaire also found a high rate of student satisfaction with the App's layout and design; ease of use and access to services; and its effectiveness and responsiveness, as shown in the attached report

Download Outcome Document

Opening Date :2020-09-29 - Closing Date :2020-10-17


Subject of Consultation

The HCT will implement its first interactive lab under the supervision of the HCT Communications Department and with the participation of various student categories. Through this interactive lab, challenges facing the Higher Colleges of Technology will be presented and participants will be encouraged to present their ideas and proposals that could contribute to addressing this challenge. The process will be concluded by selecting the winning feasible idea

 

The main interactive lab question will be “What is the best way to communicate to students the news, latest updates and any important information


The process will begin with the presentation of HCT’s efforts in utilizing multiple channels to communicate information to students, e.g. social media, email, student portal, website, and electronic app, in order to ensure that information will reach the largest category of students. In view of the keenness of the HCT Communications Department to keep abreast of all the developments in both the internal and external media, the Department will implement the interactive lab to listen to students’ innovative ideas and adopt the proposals that can be directly implemented

 

The next stage will focus on generating ideas, where the participants will enter all their ideas in their phones and smart devices that are automatically connected to the interactive lab, and all the ideas will instantly appear on the screen without any reference to the idea owners

Subsequently, voting begins to select the best ideas in two phases. The first phase includes the selection of the top five ideas, and the second phase includes the selection of the winning idea out of the shortlisted five ideas

 

Aim of Consultation

The aim of the HCT Communications Department is to listen to students’ ideas about the best ways to communicate to them the news and updates they are interested in, and to adopt any new and innovative ways to achieve this goal, in addition to stimulating idea generation to propose radical solutions in a new, innovative and immediate manner

 

E-Decision

The HCT Communications Department will represent the Higher Colleges of Technology in studying all the presented ideas with a focus on the development of the winning idea so as to ensure optimal and prompt implementation

Expected results of the consultation

 

More than 20 students participated in the interactive lab, where they proposed a range of innovative ideas to be implemented by HCT. The winning idea involved adapting HCTs e-application by adding interactive features, which provide students with the latest developments in HCT, as well as providing alerts on academic issues, and ensuring the interactive application is synched with HCT corporate website in order to improve the user experience

The winning idea was presented to the relevant HCT department for consideration and implementation prior to the end of the 2020-2021 academic year

Download Outcome Document

Opening Date :2020-05-03 - Closing Date :2020-06-01

Subject of consultation

The HCT provides many diverse services for its students, including academic services, employability, IT, student services, or even library services. The HCT is working on service automation to provide easy access to these services in the fastest and easiest possible manner. To achieve this, the HCT launched this e-questionnaire to measure the extent of awareness and satisfaction of the target category with these services

Aim of Consultation

To get feedback on the extent of awareness and satisfaction of students in all HCT’s 16 campuses with the available automated and un-automated services in order to ensure services development and achieve 100% student awareness and satisfaction.

E-decisions

The HCT will monitor the results of the consultation and the extent of students’ awareness of the available services. Furthermore, the HCT will examine the results and proposals in order to ensure services development and automation to increase students’ awareness and increase the percentage of use of services, in addition to services improvement, in order to achieve clients’ satisfaction and happiness


 


Based on the results of the consultation, the HCT proceeded to use all the internal and external communication channels to introduce all the services and focus on increasing awareness of the methods of use of automated services.  The approved innovative mechanisms include the "Help Videos" whose content will be based on the students' frequently asked questions about a specific service, where their peers will record videos to give a detailed explanation on the methods of services use. These videos will be shared on the HCT official Youtube channel


In addition, the results of the consultation were shared with all the relevant departments with the aim of improving users' experience and ensuring easy and quick access to the required services

Download Outcome Document

Opening Date :2021-03-22 - Closing Date :2021-03-25


Subject of consultation

The HCT is committed to diversifying its communication channels for its students, to ensure they receive information clearly, quickly and effectively and, at the same time, seeking to reduce the number of daily notifications and messages. To achieve this goal, the HCT distributed a questionnaire to measure students' satisfaction with HCT's communication tools and mechanisms

Objective

Through this consultation, the HCT aims to measure students' satisfaction with the quality, clarity and number of daily notifications and messages they receive. In addition, HCT seeks to learn their preferred communication channels and give them the opportunity to share any comments or suggestions with the HCT Communication Department, for the purpose of improvement and development of the services


e-decision-making

e-questionnaire results on the students' preferred communication channels will be reviewed, and the students' satisfaction levels with the clarity of messages, and the number of notifications, will be assessed.  Communication channels will be modified based on the students' feedback and recommendations. 

Based on the summary of the e-questionnaire results, it has been found that students' preferred communication channels are emails, social media platforms and notifications. The student satisfaction rate with the level of clarity of messages, and the number of notifications, was very good, as shown in the attached report

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Opening Date :2020-03-04 - Closing Date :2020-03-05

:Subject of consultation

The Higher Colleges of Technology (HCT) launched an e-questionnaire to measure faculty satisfaction and interaction with the transformation to the online remote learning system, due to the Coronavirus (COVID-19) pandemic. The project was to ascertain the faculty members’ satisfaction rates with this experience, in general, as well as the online learning platform. The survey was also created to compare standard, or traditional education methods and online remote learning, and the challenges raised by the latter
 

:Objective

To evaluate the pilot phase of online remote learning implemented on two consecutive days (March 4-5, 2020) prior to its actual implementation on March 8, 2020. The aim was to ensure faculty members’ readiness to teach online classes with high efficiency levels, and to support students in overcoming any challenges with the new delivery method

The questionnaire was analyzed to support the decision-making process in the actual implementation phase (Mach 8, 2020 and onwards) and to ensure that it met faculty needs. The findings showed high faculty satisfaction rates with the online learning experience, with faculty members providing over 3,000 online classes in the pilot phase (March 4-5). In addition, both faculty members and students demonstrated their strong commitment to daily online class attendances, while faculty members were very pleased with the performance of HCT's Blackboard learning platform and recommended that more faculty PD sessions should be provided to enable them to leverage education technology more
effectively

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Opening Date :2020-03-04 - Closing Date :2020-03-05

:Subject of consultation

The Higher Colleges of Technology (HCT) launched an e-questionnaire to ascertain its students’ levels of satisfaction and interaction with the transformation to the online remote learning system, due to the Coronavirus (COVID-19) pandemic. It sought to ascertain the rates of student satisfaction with this experience, in general, and the new online learning platform, as well as comparing standard, or traditional education methods and online remote learning, and the challenges raised by the latte
 

:Objective

To evaluate the pilot phase of online remote learning implemented on two consecutive days (March 4-5, 2020) prior to actual implementation on March 8, 2020. The aim was to ensure student readiness with the new learning method, so as to overcome any potential challenges

The questionnaire was analyzed to support the decision-making process in the actual implementation phase (Mach 8, 2020 and onwards) and ensure that it met students' needs. The findings showed high student satisfaction rates with the online learning experience, as well as high attendance rates for the online classes. Considering HCT is a leading provider of applied education, the survey results also highlighted the importance of preparedness to deliver applied learning courses, which require the
provision of simulation systems, videos and virtual laboratories

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Opening Date :2020-03-21 - Closing Date :2020-03-23

:Subject of consultation

The Higher Colleges of Technology’s Communication Department launched an e-questionnaire aimed at measuring student satisfaction with the HCT’s ”Direct from Our Students” initiative. This initiative was operated for one year on HCT’s official Instagram account, whereby student-taken photos and videos of students’ daily on-and-off campus events and activities were posted 

:Objective

The ”Direct from Our Students” initiative aims to portray a real-life, daily image of HCT student life, through the perspective or “lens” of students. It highlights students’ skills and engagement inside and outside the HCT community, and also develops students’ skills as media reporters, participating in building a positive image of their lives at HCT and in their local communities. This e-questionnaire was created to ascertain students’ opinions on the initiative after one year of its implementation, and to obtain their views and suggestions for its improvement in order to build a system-wide media ambassador team

Following the analysis of the questionnaire, we found high student interaction and satisfaction rates with the initiative, which were expressed through their opinions and high daily and weekly interactions. Based on these results, plans are being implemented to further develop the "Direct from Our Students" initiative and build a database for talented students who are interested in becoming media ambassadors in each HCT campus

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Current Consultations

Opening Date :2024-01-31 - Closing Date :2024-04-30

Subject of Consultation:

The Higher Colleges of Technology (HCT) are committed to providing proactive electronic services for students, graduates, and employees. The Student Service Development, in collaboration with the Alumni Department, has worked on a package of proactive services provided to graduates immediately upon completing their graduation requirements.

Objective:

 The purpose of launching this survey is to measure the satisfaction of HCT graduates with the package of proactive services and gather developmental suggestions. The aim is to achieve complete satisfaction with the package of services for graduates.

e- Decision making:

The survey of graduates will be launched from January 2024 until April 2024, in conjunction with the end of the first semester of the 2023-2024 academic year. Subsequently, the HCT Communications Department will share the survey results and suggestions with relevant departments to improve services based on the survey outcomes.

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Opening Date :2024-01-15 - Closing Date :2024-04-30

Subject of Consultation:

The Higher Colleges of Technology (HCT) are committed to proactively providing electronic services to students, graduates, and employees. The Student Services Department, in collaboration with the Admissions Department and System Registrar's Office, has worked on updating course registration, withdrawal, and addition services during the current academic year.

Objective:

 The purpose of launching this survey is to assess the satisfaction of the targeted group of current HCT students, regarding the updated versions of course registration, withdrawal, and addition services. Additionally, it aims to gauge their satisfaction with the support channels designated for all inquiries related to these updates. The survey also seeks to gather developmental suggestions from the targeted group to enhance the user experience.

e- Decision making:

The survey will be launched for current HCT students immediately after the registration period, from January to April 2024, coinciding with the start of the second semester of the 2023-2024 academic year. Subsequently, the HCT Communications Department will share the survey results and suggestions with relevant departments to improve services based on the survey outcomes.

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Planned Consultations